If the till machine cannot communicate with the server, Invoicing may disappear from the desktop or display a connection error. If this occurs, please try the following:


  • Re-create the shortcut to Invoicing by doing the following on the Till:


    1. Click Start > Run.

      StartRun.png

    2. In the Run command windows, Type in \\SERVER.

      Server.png

    3.  A window will appear with the Alphapos folder. Double-Click Alphapos.

      Alphapos.png

    4. In the Alphapos folder, Double-Click Aura.

      Aura.png

    5. Scroll down to Invoicing.exe, then Right-Click > Send to… > Desktop (Create Shortcut)

      SendTo.png

    On the Desktop of the till machine, you will now see Shortcut to Invoicing.exe. Double-Click the shortcut to open Invoicing.