Dear Customer


This article talks about a solution that Cosoft has for Deliveree that will help you reduce instances where you are trying to take a card payment at a customer, but cannot due to there being no signal.


Deliveree requires a data signal at all times. The deliveree solution therefore comes with a simcard and data and you never need to worry about managing the data or topping up. The simcard provided is a MTN simcard. This solution works in the majority of stores.


It will not however work in every situation at every customer in the country. There are areas, suburbs, parts of the country where there is very little MTN signal or even no MTN signal at all. There are two solutions to this problem and this article will outline them both and then explain why solution number 2 is recommended.


Solution # 1

Change the simcard from MTN to VODACOM.

If your entire delivery area has no MTN signal whatsoever, we can remove the simcard and supply you with a Vodacom simcard instead. There will be no effect on your monthly fees for this, you just need to let us know of your intention.


Advantages

Vodacom might have better coverage in your area than MTN.


Disadvantages

You may still find that the Vodacom network, although better in your area, still has pockets of areas where there is no signal. You might still find certain customers are just not able to pay by card. 

The problem is not solved 100%


Solution # 2

Keep the MTN simcard as your primary sim and add an additional secondary simcard of any different network of your choosing. The blades have support for two simcards. The blade will always try to use the primary simcard and will automatically switch to the secondary simcard if there is no connection on the primary simcard.


Advantages

When you add a secondary simcard, you are doubling your chances of always having a connection.

When you add a secondary simcard, you unlock a new feature that gives you the option to allow drivers to use their blade to phone customers or the store, or for you to phone your drivers.


Disadvantages

The blade will only automatically change to the secondary simcard if there is absolutely no signal whatsoever. This means that your driver could be trying to take a card payment at a customer and there is a data connection, but the quality is so low and the speed is so slow that the payment is not able to go through. We have therefore designed a bespoke solution to mitigate this problem. The rest of this article will explain the solution in more detail.


Sim Swap Override.

There is an application available in "Updates" on your blades. The application is called "Sim Swop". If you download and install this application, then whenever you encounter a poor quality connection and the driver is unable to take a card payment because the blade has not automatically changed over to your secondary simcard, the driver can manually run the application and force the blade to use the secondary simcard for data.


Step 1

Purchase a simcard for each blade and load data onto it. As of January 2018, we recommend Cell C's Multi Data Connect Package, more details of which can be found on https://www.cellc.co.za/cellc/multi-data-connect.


You can also optionally load airtime if you want your drivers to be able to phone customers or the shop.


You can use any network in the side except for MTN.


We recommend about 100 to 200 MB of data per sim, The worse your signal is, the more data you will need.


BENEFITS

  • Consolidate all your data plans into one. Multiple devices can now simultaneously consume data from one account
    • Get one bill for all your usage
    • Now you only have one data contract
    • Connect up to 14 SIMs to share data. Activate your choice of Cell C SmartData package and share data on your linked SIMs across all your devices
    • Top up any SIM with data anytime and share the data with your multiple devices
    • View balances on all SIMs


PRICE

  • As of January 2018, you can get a 5GB package for R199 per month. This data will be shared across all your blades so it is the total additional cost per 14 blades, even if those blades are across multiple sites.


Step 2
Download and install the "Sim Swap" application onto each blade. It can be found by clicking on "Updates" on the home screen. To get to the home screen, you must close Deliveree by pressing the middle of the black bar underneath the screen. There is an invisible "Home" button on that black bar. Once on the home screen, swipe left to get to updates.



Step 3

Insert a simcard into the side of each blade and reboot the device.



Step 4

If you encounter a poor signal problem, manually launch the "Sim Swap" app from the launcher screen.



Step 5

Press the button labelled "Switch DATA to 'YOUR NETWORK'". Wait for about 15 to 20 seconds for the network to register. 



You will see the second simcard registered by looking at the signal bar along the top of the blade. In this case, the second icon is showing a 4G signal.


The blade will automatically revert to using the primary simcard's data after 8 minutes without the driver having to remember to do it. This will reduce the extra data cost on your secondary simcard network.