A common error is posting the current day’s cashup and not being able to start a new till shift for the day. The message that you would get when this happens looks like the one below:
If this is the case, you need to go to BackOffice: Preferences> System Settings:
One Shop Cashup Per Day
Thereafter you would need to go to All Computers> Program Settings> Cashup and untick One Shop Cashup Per Day:
Once you have unticked this option, you need to click on Apply and then Close:
Once you have done this, you need to close Invoicing across all tills and reopen it. NB.: There is NO NEED to restart the tills.
Once this is done you should be able to start a new till shift.
When cashing up, you need to complete the till cashups first so that they reflect purple:
Once this is done you will have to go back to Preferences> System Settings> Cashup> All Computers> Program Settings> Cashup and retick One Shop Cashup Per Day:
The system will then prompt you to relink the tills. You need to click on Yes to allow the tills to relink:
The cashups will then confirm that they have been updated:
Once you are done with that, you need to click on Apply and then on Close:
Then you can proceed to post your Shop Cashup so that it reflects as green:
NB.: You will have more than one shop cashup reflecting. This is normal.
You should be able to proceed to start a new till shift the following day with no further issues.