- Blank screen on the FNB speed point (pin pad).
When the FNB Speedpoint is powering on but the screen is blank as per the image below or has a message "Tampered" on the screen, you will need to call FNB directly.
FNB Support - FNB Switch Merchants contact numbers.
Please read the instructions with regard to escalations.
- Network Disconnected, Reconnecting.
When the FNB speed point (pin pad) can not connect to the network, make sure the internet that the FNB switch is connected to is working, if the internet is fine you will need to call Cosoft for a technician to come and look at the Network switches.
Please DO NOT unplug any network cables from the Network switches.
Error message displayed on the FNB speed point.
Error message displayed on the Self Service Terminal.
- There are no card payment options not available on the SST.
When the card payment options are not displayed on the SST, the FNB pin pad will not show any errors, but you would need to restart the PaymentIntegration services on the server.
To restart the PaymentIntegration service please follow the below steps:
After starting services, when ringing up the order the Card Payment order will be available.
- FNB speed point (pin pad) does not power on.
When the FNB speed point does not power on.
Open the back of the SST and locate the power supply for the FNB speed point. make sure that the power supply is plugged in correctly.
If it is plugged in correctly you will need to make sure that the 3-point plug is also plugged in. If there is still no power on the FNB speed point you will need to log a call with FNB, numbers are provided above.