When doing the printers you will first need to check which printer will you be using, below is a list of each printer, once you have identified the printers scroll down to the instruction for that specific printer:


1. Ethernet Printer



2. Serial Printer



3. USB Printer




Each of the above printers has different methods of self-installation. Please follow the instructions below based on the printer you will be using.


1. Ethernet Printer


Visit the below web page on the server computer


http://localhost:9118/manage/ui/#!/root/mobilepos 


Click on Mobile POS, then click on Printing.



Toggle Print Kitchen to be "On"



Select the drop-down for Print Server and select the server's IP address.

Change the Printer to Kitchen, and click on the Print server settings.



Once the new tab has opened select the newly added Kitchen printer by clicking on View (If there is no Kitchen printer shown, click on Add New.)



To edit the information, click on Edit this printer.



Change the following:


Printer Category: Production

Connectivity: Network

Address: Add the printers IP address (This will be shown on a self-test page that can be printed)

**Note: To print a self-test page on the printer. Power it off, and hold down the feed button while powering the printer on again until the error light flashes. 

Then release the feed button and press it again once. The test page will then print. Locate the IP address on the test page.

Model: Epson

Type: Narrow

Then click on Save Changes.



Go back to the management page, click on Save, then Test Print.



It should then print a test page. If nothing prints please go back and make sure you have made all the correct changes


2. Serial Printer


When setting up the serial printer you will need to check first:


Is the serial printer connected to my server or to a till?


If it is not connected to the server but rather connected to a till then follow this link -  How to set up a printer for Mobile Integration that is connected to the till

(This will only be available from Mobile Integration version 1.0.14.0) - To find out how to check the version of Mobile Integration use this link - How to check the version of Mobile Integration installed?


If the serial printer is connected to the server computer follow the below steps:


Visit the below web page on the server computer


http://localhost:9118/manage/ui/#!/root/mobilepos 


Click on Mobile POS, then click on Printing.



Toggle Print Kitchen to be "On"



Select the drop-down for Print Server and select the server's IP address.

Change the Printer to Kitchen, and click on the Print server settings.



Once the new tab has opened select the newly added Kitchen printer by clicking on View (If there is no Kitchen printer shown, click on Add New.)



To edit the information, click on Edit this printer.



Change the following:


Printer Category: Production

Connectivity: Direct to port

Address: COMPORT(Port being used),(Baud rate)

To get the "Port Name", open the Run window


Press and hold the Windows key then press the R key once on the keyboard.



This will then open the Run window:



If you use the Windows key + R and nothing shows up you can access the Run window by going to the Start screen and start typing the word run. Then, click the Run search result.



Older versions of Windows click the Start button and type the word run in Start Menu's search box. Then, click the Run search result.



Type cmd and click on OK



In the CMD type dir>com1 and press enter


if the printer can not be found you will see the below error "The system cannot find the file specified"

You will need to try each port starting with dir>com1 then dir>com2 then dir>com3 until you find the correct port.



When the correct port has been found it will print a test page and will not give the above error



To get the "Baud Rate", print a self-test page on the printer. Power it off, and hold down the feed button while powering the printer on again until the error light flashes, add the Baud rate next to the port name in the address field in the following format:

Comport name,Baud rate

"COM1,38400" - This is only an example. Use the information based on your store.

Type: Narrow



Then click on Save Changes.


Go back to the management page, click on Save, then Test Print.



It should then print a test page. If nothing prints please go back and make sure you have made all the correct changes


3. USB Printer


When setting up the USB printer you will need to check first:


Is the USB printer connected to my server or to a till?


If it is not connected to the server but rather connected to a till then follow this link -  How to set up a printer for Mobile Integration that is connected to the till

(This will only be available from Mobile Integration version 1.0.14.0) - To find out how to check the version of Mobile Integration use this link - How to check the version of Mobile Integration installed?


If the USB printer is connected to the server computer follow the below steps:


Download the following file and install it on the server.


Click here to download the file.


The file will download in the bottom left corner.



Click on the upwards arrow and select open once the download has completed.



Select Yes.



Select Options.



Select List All Devices.



Use the long drop-down box to find the USB printer.



Once you have selected the USB printer, use the right-hand arrows to scroll down to libusb-win32.



Now use the downwards arrow to select Install Driver.



Once you have selected to Install Driver, you can now select Replace Driver.



Wait for the driver to install.



Once the driver has installed, select Close.



In the bottom left corner, you will see the Driver Installation status. If Success then close the application.



Once you have closed the application you will need to restart the Mobile Integration services.

To restart the Mobile Integration Services follow the below steps:


Open the Run window.


Press and hold the Windows key then press the R key once on the keyboard.



This will then open the Run window:



If you use the Windows key + R and nothing shows up you can access the Run window by going to the Start screen and start typing the word run. Then, click the Run search result.



Older versions of Windows click the Start button and type the word run in Start Menu's search box. Then, click the Run search result.



Open the Services window.


In the Run window type services.msc and click on OK.



Once you have clicked OK the Services window will open.



Scroll down the list of services until you find MobileIntegration.



Select MobileIntegration and click Restart the service



Once the service has restarted you can close the services window and continue with the below steps.


Visit the below web page on the server computer


http://localhost:9118/manage/ui/#!/root/mobilepos 


Click on Mobile POS, then click on Printing.



Toggle Print Kitchen to be "On"



Select the drop-down for Print Server and select the server's IP address.

Change the Printer to Kitchen, and click on the Print server settings.



Once the new tab has opened select the newly added Kitchen printer by clicking on View (If there is no Kitchen printer shown, click on Add New.)



To edit the information, click on Edit this printer.



Change the following:


Printer Category: Production

Connectivity: USB

Address: For a USB printer the address is left blank

Model: Epson

Type: Narrow



Then click on Save Changes.


Go back to the management page, click on Save, then Test Print.



It should then print a test page. If nothing prints please go back and make sure you have made all the correct changes