FAQ

Frequently asked questions to the support Helpdesk

How do I update my VAT rate?
As of the 1st of April 2018, the SA national VAT rate will be increasing to 15%. This means that it will be important to update your VAT in Aura accordingly...
Sun, 1 Apr, 2018 at 6:08 AM
How do I activate Pending Items?
Pending items is a setting that can be enabled on each till. When it is enabled, the menu items that are rung up on the cashiers till will appear immediatel...
Wed, 28 Jan, 2015 at 9:20 AM
What Anti-Virus should I use?
 Due to the threats presented by being connected to the internet, Cosoft requires Anti-Virus protection on all machines running Aura in order to protect y...
Wed, 1 Jun, 2016 at 1:50 PM
How do I check my version of Aura?
From Backoffice or Invoicing, Click Help > About.   The version is highlighted below.
Wed, 28 Jan, 2015 at 9:31 AM
What are the top 10 reasons for Stock Variances?
Stock variances are caused by either inaccurate recipes which affects your theoretical usage, or inaccurate data entry which affects your actual usage. Thi...
Thu, 14 Dec, 2017 at 9:32 AM
Windows XP No Longer Supported by Microsoft
I need to format my computer and re-load Windows XP. What should I do? If you have an embedded computer purchased from Cosoft in the last two y...
Tue, 29 Nov, 2016 at 4:33 PM
How can I upgrade to Windows 8?
In order to upgrade to Windows 8, you should check for hardware compatibility. Download the Windows 8.1 Upgrade Assistant by following this link. Aft...
Tue, 2 Sep, 2014 at 5:17 PM
How should a store trade 24 hours with Aura?
24 Hour Trade and Aura Some stores choose to stay open for 24 hours, and as a result have to differ in operation to a store that follows standard ...
Fri, 30 Sep, 2016 at 2:05 PM
How do I Update or Remove my Invoice Header?
Updating/Adding Headers To update a header, the existing image files simply need to be replaced with the updated header file. New headers may b...
Wed, 28 Jan, 2015 at 9:28 AM
How can I create a shortcut to Invoicing on my Till PC?
If the till machine cannot communicate with the server, Invoicing may disappear from the desktop or display a connection error. If this occurs, please...
Wed, 28 Jan, 2015 at 9:42 AM