Support and Guides

Self Service Terminal (SST) Signup Paperwork
Thank you for your interest in our Self Service Terminals.  We've put the application online and you can complete it on your phone or computer with...
Wed, 11 Nov, 2020 at 12:08 PM
Quick Guide to Self Service Terminals
Introduction SST Installed at Store The SST’s will be delivered to the site at least a day before installation by Tactile Technologies, who will imag...
Wed, 11 Nov, 2020 at 9:53 AM
Enabling Pay later function on the SST
Step 1: Scan the QR code at the SST to access the Management interface.  If you do not have a printed version you can use your phone to take a photo of the...
Fri, 4 Sep, 2020 at 1:11 PM
FNB Management Interface
FNB Management Interface This document will guide you through setting up the FNB Manage interface and cover some key features. The first thing you w...
Tue, 10 Nov, 2020 at 1:24 PM
FNB Pin Pad errors and solutions
Blank screen on the FNB speed point (pin pad). When the FNB Speedpoint is powering on but the screen is blank as per the image below or has a message ...
Tue, 10 Nov, 2020 at 2:52 PM
How do I fix "Unable to process payment" Full screen error?
Step 1: Exit the SST screen by pressing ALT-F4. Step 2: Open Google Chrome, click on the vertical dots. Step 3: Go down to History, scroll to...
Tue, 10 Nov, 2020 at 2:48 PM
Self Service Terminal is Stuck on Loading Screen
When the SST (Self Service Terminal) has been switched off, once switched on again it will automatically check for updates. It will stay on the 'Ubunt...
Thu, 3 Sep, 2020 at 1:45 PM
SST Cashup Process (Aura Site)
Below is a step by step guide on how to do a cashup for the SST (Self Service Terminal). The cashup process is the same as cashing up a till, as soon as...
Wed, 11 Nov, 2020 at 10:19 AM
SST Cashup Process (Non-Aura Site)
You can confirm the amount by printing the sales slip from the SST by doing the following. 1. Scan the QR code on the QR Code scanner on the SST: ...
Wed, 11 Nov, 2020 at 10:19 AM
SST Management Interface
Self Service Terminal Management Interface This document will guide you through setting up the SST Manage interface and cover some key features. The...
Wed, 11 Nov, 2020 at 9:45 AM