Aura SST - Self Service Terminal Troubleshooting

Changing the paper in a SST - Citizen PMU2300iii
Video on how to change paper and fix paper jams. Note that if a credit card payment expires or times out, when processing and you get asked if you want more...
Thu, 27 May, 2021 at 10:11 AM
Chrome browser crashes
When the SST is switched on, and it hangs on the Please Wait screen for a minute or so, then suddenly the Chrome Browser crashes you will need to clear the ...
Thu, 27 May, 2021 at 10:34 AM
FNB pin pad errors and solutions
Blank screen on the FNB speed point (pin pad). When the FNB Speedpoint is powering on but the screen is blank as per the image below or has a message ...
Thu, 27 May, 2021 at 10:11 AM
How do I fix "Unable to process payment" full-screen error?
Step 1: Exit the SST screen by pressing ALT-F4. Step 2: Open Google Chrome, click on the vertical dots. Step 3: Go down to History, scroll to...
Thu, 27 May, 2021 at 10:35 AM
SST is stuck on loading screen
When the SST (Self Service Terminal) has been switched off, once switched on again it will automatically check for updates. It will stay on the 'Ubunt...
Thu, 27 May, 2021 at 10:19 AM
Unable to take credit card payment on SST
If an order is being processed on the SST but you are unable to take payment on the FNB terminal.  You will need to access the following link http://loc...
Fri, 4 Jun, 2021 at 12:19 PM
Upgrade Ubuntu on the SST’s from version 18 to version 20
After the upgrade, you will need to set the screen orientation to "Portrait Right"  Due to the touch being reset to horizontal, they cannot ev...
Fri, 16 Oct, 2020 at 10:05 AM
Adjusting the printer position in the SST
It’s possible that during transit the printer gets unseated. Below are the simple steps for adjusting or repositioning the printer See attached images ...
Tue, 8 Dec, 2020 at 11:12 AM
Changing the SST's name
When an SST's name has been changed on the SST itself you need to always reset the Till to the new SST name in AESWEB, If you do not have access to do ...
Tue, 10 Nov, 2020 at 2:30 PM
SST settings for newer version also known as combo version (1.0.7.0)
This document is for the new stores that have recently signed up for SST's. List of Stores that are applicable to this document that currently on t...
Thu, 10 Jun, 2021 at 11:43 AM